Privacy policy
Last updated: February 4, 2026
At WHEAL, we believe focus matters — and so does your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, contact us, or interact with WHEAL products and services.
By using our website or services, you agree to the practices described below.
Who We Are
WHEAL operates this store and website to provide products, experiences, and tools designed around movement, focus, and regulation.
Our store is powered by Shopify, which helps us securely process payments, manage orders, and operate the website.
The Information We Collect
When you use WHEAL, we may collect information such as:
Information you give us
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Account details
- Messages you send us
Information collected automatically
- Device type
- Browser information
- IP address
- Website activity
- Pages viewed
- Cart activity
- Cookies and similar technologies
Order & shopping activity
- Products viewed
- Purchases made
- Returns or exchanges
- Wishlist or cart items
Why We Collect It
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve the WHEAL experience
- Personalise content and recommendations
- Send updates, promotions, or product launches
- Prevent fraud and protect our website
- Comply with legal obligations
We only use information where necessary to operate and improve the WHEAL experience.
Shopify & Third-Party Services
WHEAL uses Shopify to power our store.
This means certain information is securely processed through Shopify and trusted service providers including:
- Payment processors
- Shipping providers
- Analytics services
- Customer support tools
- Marketing platforms
These providers only access information necessary to perform their services.
To learn more about Shopify privacy practices, visit:
https://privacy.shopify.com/en
Cookies
Like most modern websites, WHEAL uses cookies and similar technologies to:
- Keep the site running smoothly
- Remember your preferences
- Understand website performance
- Improve marketing and advertising
You can manage cookie preferences through your browser settings.
Marketing & Communication
If you subscribe to updates or place an order, we may send occasional emails about:
- Product launches
- Restocks
- New releases
- Offers and updates
You can unsubscribe anytime using the link in our emails.
Your Rights
Depending on where you live, you may have rights to:
- Access your information
- Correct inaccurate data
- Request deletion
- Restrict certain processing
- Request a copy of your data
To make a request, contact us using the details below.
Data Security
We take privacy seriously and use secure systems to protect your information.
However, no online system is completely immune from risk, so we encourage users to use strong passwords and secure internet connections.
Children's Privacy
WHEAL is not intended for children to use unsupervised, and we do not knowingly collect personal information from anyone under the legal age required in their jurisdiction.
Changes To This Policy
We may occasionally update this Privacy Policy to reflect operational, legal, or regulatory changes.
When we do, we’ll update the “Last updated” date above.
Contact
Questions about privacy, data, or your WHEAL experience?
We’re real people — and we actually read our emails.
📍 WHEAL
1 Cardale House
Harrogate
HG3 1RY
United Kingdom
We’ll do our best to respond quickly, clearly, and without the corporate jargon.